A Poem About A Woman Battling - Free Essay Example

Sample details Pages: 2 Words: 492 Downloads: 2 Date added: 2019/05/15 Category Literature Essay Level High school Tags: The Yellow Wallpaper Essay Did you like this example? The Yellow Wallpaper, written by Charlote Gilman, is a poem about a woman battling with a mental illness. The men that surround her do not believe that she is mentally ill, and because of their status and gender, it is believed that they are right. Her work is fairly hard to understand the first time the reader reads it. It takes several attempts and by being able to read the background of it, makes the reader connect and understand the work on levels they normally wouldnt have. Gilmans work will be examined in terms of gender, psychological, and historical. The Yellow Wallpaper is thought of in feminist terms by most readers. It was not until the rediscovery of the story in the early 1970s that The Yellow Wallpaper was recognized as an early feminist indictment of Victorian patriarchy. (Crowder 1) Up until the 1970s it was the norm being the way that society was. As we approached the 21st century and women started becoming equal, is about the time Gilmans work became a feminist piece. Jane was oppressed by all of the men around her about what the right treatment was for her. Being that they were men, their opinions were obviously right because of the status and gender of them. Don’t waste time! Our writers will create an original "A Poem About A Woman Battling" essay for you Create order As for the psychological aspect of this poem, I believe it took a huge psychologic toll on Jane. Being that her husband thought it was necessary to put her in the room to cure her hysteria, she literally started going crazy. By her husband keeping her locked away, I believe the psychotic effect that she endured actually made her even worse than she originally was. Jane states that it made her even more depressed than before. It wasnt until she started to examine the yellow wallpaper did she slowly try to keep her sanity. There were many different ideas that men had during the time that this poem was wrote. They were believed to not have the mental compacity as men and became mentally ill easier. For this reason society decided that woman were for housework and raising children. Leaving economic, political, and other powers to men. Women that had thoughts and they wanted to pursue were encouraged to suppress them. This is what led Gilman to write this. She had long battled with a mental illness which during this time doctors blanketed any issues that women had with hysteria. For the most part, it didnt matter the different symptoms that women showed, they were told they had hysteria, and needed plenty of rest. This is what happened to the narrator, pushing Jane into an even deeper depression. By examining Gilmans work by gender, psychological, and historical criticism it is makes understanding her work that much easier. It also makes understanding it by the opposite sexs point of view. By being able to read about the author and why they wrote it, makes the reader able to understand it that much easier.

Is Dungeons Dragons - 2482 Words

To live out an adventurous story, where a small group of friends band together to become the heroes fighting danger and inventing new ways to solve problems, this is Dungeons Dragons. Ethan Gilsdorf, DD enthusiast, explained in his TEDx talk that many tweens sat in their basements eating chips and gorging themselves on Mountain Dew while playing this new exciting take on a classic type war game . Magic, adventure, companionship, and ridiculousness become available to each player. Gilsdorf expressed that, especially for those whom may have a harder time socializing with large groups of people this game was a godsend . Allowing small groups to get together and bond over a mutual weirdness, The Player’s Handbook: Advanced Dungeons †¦show more content†¦From personal experience, Dungeons Dragons is made up of a storyteller, also known as the Dungeon Master, and the players whom make and role-plays as the characters within the story. The Players Handbook has an overview of all the rules and resources one could need to interact with the story being told by the DM. It also stresses the need for individuals to make the game exciting and worthwhile, suggesting the game be made up of at least three persons . Without each individual’s creativity and role playing, the game would be blasà ©, repeating similar scenarios over and over. The two things work together hand in hand, for a campaign without thoughtful invested players is one not worth playing. To begin play, one needs to create their character. The Player’s Handbook maps out the wide range of characters to choose from. Characters can be built by the players rolling to determine their base attributes, which are strength, intelligence, wisdom, dexterity, charisma, and constitution. . These abilities set parameters for what class and race one’s character would be best suited for, such as a mage elf or a paladin dwarf. Characters of different skill sets can work together to accomp lish a specific goal. This element of cooperation between a diverse group of characters can make the game exceptionally dynamic. While learning about and personally playing the game I have come to understand that, the overall story and ultimate goal is set by theShow MoreRelatedThe Role Of Playing Game ( Frpg ) Or Dungeons Dragons ( Dnd )2699 Words   |  11 PagesWhen you hear the words Fantasy Role Playing Game (FRPG) or Dungeons Dragons (DnD) there is a certain level of nurtured bias that is applied to the people who are interested in these things. If you were to paint a picture of someone who plays this type of thing I’m sure that person would have glasses, be overweight, and probably have difficulty socializing as a normal person. However, you might also see those same people as having above average intelligence and probably have a good job. 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Heroes Character Analysis Free Essays

string(486) " does Arthur hide behind\? What does Arthur reveal here\? What does he say war turns young boys in to\? Who is Mrs Belander\? Mrs Belander is Francis’ landlady in Frenchtown Can I critically respond to the text, ‘Heroes’\? AO1\) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Key Quote: Mrs Belander Mrs Belander: ‘Poor boy\." Who is Nicole Renard? Nicole Renard is an innocent young girl who is not only Francis’ first and only love but also the victim of Larry LaSalle. Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Quotation ‘That would be nice. ’ Means? When she agrees to go to the cinema with Francis she transforms him. We will write a custom essay sample on Heroes Character Analysis or any similar topic only for you Order Now She offers him attention and affection that he has lack in his life so far. She enjoys his company and teases him playfully because he is so shy. ‘Stay close to me. ’ ‘Why didn’t you do something? ’ These words on the night of the civic reception indicate that she is†¦ In the aftermath of the assault Nicole becomes †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ She feels betrayed by Francis and has contempt for his †¦Ã¢â‚¬ ¦. ‘Why did you come here today? ’ These words perhaps indicate †¦Ã¢â‚¬ ¦. Examiner’s tip: writing about Nicole Nicole is flattered by the attentions of Larry. How do we know this? How does she show she enjoys her friendship with Francis? How is her relationship with Francis emotionally different to her relationship with Larry? Francis sees her as a fantasy figure; Larry sees her in a very different way. What is the effect? Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Who is Larry LaSalle? Larry is a mysterious youth worker who has the ability to find and develop the talents of young people; however, beneath the surface there lies a dark and unpleasant side. Can I critically respond to the text, ‘Heroes’? AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Quotation ‘A tall slim man stepped into view, a lock of blond hair tumbling over his forehead, a smile that revealed dazzling moviestar teeth. ’ ‘†G ood morning,† he said. â€Å"My name’s Larry LaSalle. †Ã¢â‚¬â„¢ ‘He was our champion and we were happy to be in his presence. ’ ‘He applauded her, his eyes looking deeply into her, as she lay at his feet. ‘†What’s the matter? † Larry LaSalle asked. ’ ‘We have to keep the world safe for these young people – they are our future. ’ ‘Sweet young things. ’ ‘Does that one sin of mine wipe away all the good things? ’ Means? Larry is established as an attractive and glamorous figure. It is as if he has stepped down from the cinema screen as he will appear to do again later. This makes him a natural centre of attention. Right from the start Larry is out to create an impression. What role does Larry have immediately? What might Larry enjoy about this? He wins the respect and the devotion of all the young people because he is good at the things they admire. As their hero they believe that he can do no wrong. What is the effect of this? Larry’s behaviour towards Nicole is an important indication of the way he regards young women. What might this body position tell us about him? Use the words dominant and submissive in your answer. Larry has positive qualities. Thinking of his relationship with Francis, what are these? This is an indication of the way Larry always tries to say the right thing. Nicole must confront this hero – explain why this is ironic. What do these words reveal about Larry’s character? This comment might indicate that Larry does not accept the full extent of what he has done. Why does this quote suggest this? Examiner’s tip: writing about Larry Remember there is an essential dilemma at the heart of Larry’s character. Can we ever take anything he say says at face value? He appears to lack sincerity and honesty. He undoubtedly did many good things I his work as we see in chapter 5. However, can they ever excuse his behaviour as a serial abuser of women? What are the manipulative elements of Larry’s character in his ‘grooming’ of Nicole? How are you aware that it is difficult to accept anything that Larry says as the truth? How is everything he says or does designed to create an effect? Robert Cormier encourages us to look beyond Larry’s physical appearance – it changes through the novel. What are the feelings Cormier encourages us to see in him beneath both appearances? Always remember that Larry sees himself as a creative figure. In fact, he is destructive. Explain this in your own words. Can I critically respond to the text, ‘Heroes’? AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Who is Arthur Rivier? Arthur, another ex-serviceman and local boy, was once a star baseball player for the Frenchtown Tigers and Francis remembers rega rding him with admiration for his sporting prowess. When he first appeared in his uniform, Francis wants to emulate him. Arthur recognises Francis but agrees to keep the secret. Can I critically respond to the text, ‘Heroes’? AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Key Quote: Arthur Arthur: ‘No heroes in that scrap-book, Francis. Only us, the boys of Frenchtown. ’ Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Point Explain Arthur’s character How does Arthur deal with the trauma of war? is used in the novel as a representative of all the soldiers who have suffered. Arthur appears to be positive about the future. There is a moving portrait of Arthur as a drunk. Arthur draws attention to the cruelty of war. What mask does Arthur hide behind? What does Arthur reveal here? What does he say war turns young boys in to? Who is Mrs Belander? Mrs Belander is Francis’ landlady in Frenchtown Can I critically respond to the text, ‘Heroes’? AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Key Quote: Mrs Belander Mrs Belander: ‘Poor boy. You read "Heroes Character Analysis" in category "Papers" ’ Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Her oes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Point Explain Mrs Belander represents the attitude of the townspeople towards war veterans. Her home is a refuge for Francis, the only place he appears at ease. The character of Mrs Belander is used as a structural device as she is the person who unwittingly lets Francis know that Larry LaSalle has returned to Frenchtown. What is this? What effect does this have? Why does Cormier use Mrs Belander for this role? She is part of Francis’ past. Why role does Mrs Belander have in our finding out about Francis’ past? Examiner’s tip: writing about Arthur and Mrs Belander Although they have contrasting characters, Arthur and Mrs Belander represent the essential good nature of people in Frenchtown. They both respond to Francis with understanding and offer their support to him with sympathy and respect. Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Who is Joey LeBlanc? Joey is a friend of Francis and they sometimes went to the cinema together. He would get in trouble in school by talking out of turn. The things that Joey says are an important commentary on the action. Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Key Quote: Joey Joey: ‘Better watch out, Mister LaSalle. Francis has got your number. ’ Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Point Explain Joey is a confident boy who is the complete opposite to Francis. He lives in Francis’ memory as a lively prewar boy. He died in the war. His comments about the Wreck Centre and Larry create a sense of apprehension. He suggests Larry is not what he seems. His death at Iwo Jima shows us the indiscriminate nature of war. What effect does this have? What role does Joey therefore have after the war? What is this literary technique called and why Cormier use it? What do I mean by indiscriminate nature of war? Who is Enrico Rucelli? Enrico was a close wartime comrade of Francis. He shows great courage and is used by Cormier to illustrate some of the horrors of war. He suffered sever injuries, losing both his legs and his left arm. Although they are very different personalities, Francis and Enrico are united by their terrible injuries and their suffering. He displays a certainty about his future plans which Francis does not. Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Key Quote: Enrico Francis: ‘Sometimes I think he talked so much to cover up the pain. ’ Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Point Although he does not appear in the main action of the novel, his comments, as reported by Francis, are very significant? He is the first to inform the reader that Francis was awarded the Silver Star, of which Francis is ashamed. Despite the face that he has severe injuries, he still teases Francis. Although he is outwardly cheerful, his sense of despair adds to the atmosphere of the novel. Explain Why and how? Why did Cormier give Enrico this task in the novel? What does this tell us about Francis? How? He regards himself not as a person but as something which should be disposed of. What effect does this have on the reader? Examiner’s tip: writing about Joey and Enrico The purpose of these characters is to show the awful effects of war on ordinary young men. What is the effect? They entered the war out of a sense of duty but it destroyed them. They are victims, their potential destroyed forever. For Francis, the dead and the maimed always exist in his mind. Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Who is Dr Abrams? Dr Abrams was the doctor who treated Francis for his facial injuries and he appeared to have had some influence on the way Francis thinks about his disfigurement. Can I critically respond to the text, ‘Heroes’? AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Key Quote: Dr Abrams Dr Abrams: ‘Great strides have been made in cosmetic surgery†¦Look me up when you’ve a mind to. ’ Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Point Dr Abrams does not appear in the main action of the book, but his conversations form part of Francis’ memories. Dr Abrams’ comments to Francis create a grim humour in the opening chapter. His positive attitudes about the future contrast with those shown by Francis. His words add to the direct and shocking way in which Francis describes his injuries in the opening of the novel. Dr Abrams’ address and telephone number represent hope and the future. When Francis burns them in Chapter 10 it reflects Francis’ sense of despair. It is significant that at the end of the novel Francis suggests the possibility of finding Dr Abrams’ address again. Explain Why is this important? What is the effect of this humour? What effect does this have? How? What effect does this have on the reader? Why is it significant? Who is Marie LaCroix? Marie Lives in the same apartments as Francis and provides a link between Francis and Nicole. Marie acts as a confidante for Francis as he reveals to her that he like Nicole. Towards the end of the novel readers learn that Marie has continued to provide a link between the two as she has informed Nicole about Francis’ Silver Star for bravery. Can I critically respond to the text, ‘Heroes’? AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Who is Sister Mathilde and Sister Gerrude? Sister Mathilde is a figure from Francis’ past who had an influence on him when he was at school. Francis visits her in Chapter 15 to ask for inf ormation about Nicole. It is significant that she reminds Francis that everyone has secrets. Sister Gertrude was one of Francis’s teachers. As he prays in St Jude’s Church in Chapter 1, it is Sister Gerrude’s words which come into his head. Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Key Quote: Sister Mathilde Sister Mathilde: ‘I hear you served your country well. You have made us all proud. ’ Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Who is Uncle Louis? Uncle Louis cared for Francis after the death of his parents. It is possible that Francis inherited his quiet personality from Uncle Louis, who is described as ‘a silent giant of a man’. Although he provided a home for Francis, cooked his meals and gave him a weekly allowance, he seldom spoke to him apart from asking about his day at school. Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Key Quote: Uncle Louis Francis: ‘the loneliness of the tenement drove me to the Wreck Centre. ’ Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Who is Mr Laurier? Mr Laurier, the owner of the drugstore, is another figure from Francis’ past. Francis enjoyed working in his store, particularly stocking the candy cases. It is a result of this job that Francis becomes closer to Nicole as she buys weets ad talks to him about books. Mr Laurier’s drugstore is a meeting point and an informal news centre for the people of Frenchtown. He comments significantly on the way young men are trained to kill. People can keep up to date with the progress of the war as they read the newspapers or listen to his radio. Can I critically respond to the text, ‘H eroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Key Quote: Mr Laurier Mr Laurier: ‘A kid graduates from high school, gets six weeks of basic training with guns and grenades†¦and five months later†¦he’s fighting the Japs or the Germans. ’ to the text, ‘Heroes’? (AO1) Can I critically respond I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Who is Louis Arabelle? Louise is Francis’ opponent in the final table tennis match. Louis lost the match, ensuring that Francis won the championship Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Who are Norman Rocheleau, Eddie Richards, Erwin Eisenberg, Blinky Chambers, Jack Smith, Sonny Orlandi, Spooks Reilly, Billy O’Brien and Henry Johnson? All of these were wartime comrade of Francis and, with the exception of Norman Rocheleau, were all members of his platoon. They are mentioned in Francis’ nightmare in Chapter 3 and all either dies or received injuries in the war. When Francis considers what it means to be a hero in Chapter 17, these are the men he thinks about. Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Who are Amran Telliere, Joe LaFontaine, George Richelieu, The Strangler? These men are regulars at the St Jude Club where the war veterans meet. The Strangler is the bartended who keeps a scrapbook of Frenchtown heroes in which both Francis and Larry LaSalle figure. Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Revision 1. Where did Larry work before he arrived in Frenchtown? Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Revision 2. What happened to George Richelieu in the war? Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Revision 3. Who says, ‘Is that his real name? ’ Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Revision 4. Whose words does Francis hear when he prays in St Jude’s Church? Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Revision 5. What career does Nicole suggest Francis should follow? Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Revision 6. Why does Francis believe that he is a failure? Start: Francis is a lonely and isolated child. His view of himself is changed dramatically by his relationship with Nicole and by his involvement with the Wreck Centre. However, when she is attacked †¦ Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Revision 7. In what ways is Enrico Rucelli important in the novel? Start: Enrico is important because he helps to create the mood and atmosphere which surrounds Francis. His horrific injuries show †¦ Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; Grade Booster Answer this longer practice question about the plot/action of the novel: Q: Write about the role that Joey LeBlanc plays in Heroes. For a C grade: write about the character of Joey. Show that he is an opposite of Francis. Write about their friendship and Joey’s cheeky confidence. Show the contrast in attitude they have to Nicole. Indicate that Joey says things which allow Cormier to comment on the action and set doubts in the reader’s mind. Write about the Wreck Centre and Joey’s attitude to Larry. For an A grade: make sure you do all of the above, as well as referring to his death in the war and what it represents. Show how his comments create a sense of foreboding and apprehension. Use well-chosen quotations. Show how Cormier deliberately uses him at key moments in the novel to punctuate illusions and suggest that things might not be what they seem. Can I critically respond to the text, ‘Heroes’? (AO1) I must generally refer to relevant aspects of Heroes I should discuss thoroughly and increasingly thoughtfully characters/relationships I could consider and suggest experimental ideas and judgements; How to cite Heroes Character Analysis, Papers

Commercializtion of Academic Research †Free Samples to Students

Question: Discuss about the Commercializtion of Academic Research. Answer: Introduction: Successfully commercialized product is called innovation. Commercialization of a product encompasses a series of connected steps that helps to bring a product into the market dynamic. Progressive commercialization techniques can be associated with integration, concurrence, and/or overlap with the development process to ensure innovation in an organizational framework. Economic growth and successful commercialization are highly dependent on one another thus resulting in innovation.(Czarnitzki, 2017) Commercialization of product essentially involves a series of and comprehensive strategies and reviews commonly referred to as gates.Commercialization of product is characterized with a careful screening and scrutiny of all the development techniques, product scope, market trends, government policies, competitor strategies and scoping the objectives and deliverables of the project which eventually impact the quality of the product. In commercializing a product, first, the business case is examined, documented and a prototype developed. The prototype is then tested for discrepancies or errors and then validations are done at which point the product is launched. Successful launching and delivery of this product in the open marketplace is generally considered as the final phase of new product commercialization. (instincts, 2017) There is substantial evidence to indicate that innovation is not the only outcome of commercialization. For instance, commercialized new product has resulted in the innovation of Australian businesses in a significant manner, with the widely used type of innovation process being innovation itself. The percent improvement in the innovation achieved through introduction of new commercialized product is depicted through figures and data that are staggering. Commercialization of new products in terms of process is evidently implemented by 23 percent of businesses around the world in all sectors. The implementation of product or services commercialization has seen a global increase of 16.9 per cent. (Nelson, 2017) The total number of firms who are innovating has a significant rise in number as the expansion of these firms continues, both in terms of headcount of workforce and turnover of the business houses. The business innovation driver happens to be is enhanced level of company revenue which is achieved through increase in production or meeting the demands of the market. (Ottawa, 2017) Commercialization of new product has resulted in rising inclination of companies towards national and international activities which have been directed towards developing better conceptual and comprehensive methodologies as well as preset frameworks in order to provide realistic, goal-oriented and comparable assessments of innovation. Commercialization of new products also highlight the importance of monitoring performance continually and regularly monitor the challenges related to implementation of strategic and functional metrics and frameworks in an organizational setting.(mckinsey, 2017) Sucess Stories Commercialization of products includes areas such as the information technology and computing. Commercialization includes success stories of firms like Henry Fords assembly line and Dells manufacturing processes which are customized build-to-order processes. Commercialization concepts also include the theory of astronomy by Copernicus. Citibank introduced ATMs in the early 1970s introducing immense ease of banking and offering a huge flexibility in the banking systems. Commercialization of their product brought a revolutionary change in banking processes and also extended the reach of the bank on a worldwide platform. Companies dealing in consumer electronics such as Canon, Philips have introduced commercialized sophisticated technology-based products to market thereby increasing the competition. Most other companies will therefore be compelled to adopt commercialized products too in order to thrive and compete in such a business environment.(ChannelInstincts, 2017) The following table shows innovations through commercialization of product and process PRODUCT PROCESS DISCONTINUOUS ATTRIBUTE v Different Calculators v Types of Videotapes v Aircraft propelled by jet v Supply chain of Walmart v Build-to-order manufacturing process of Dell INCREMENTAL ATTRIBUTE Software versions Aircraft models Continuous process improvement Table 1: Innovation through commercialization of product and process (HBR, 2017). Benefits offered by commercialization of new products include: Practical application of the organizations research methodologies and functional metrics in re-inventing the products which results in better outreach of the products on a global platform and hence better innovation. Commercialization provides a collaborative index that facilitates in financial sponsorship of businesses.(HBR, 2017) Commercialized new products are likely to offer increased monetary compensation in the form of license fees or royalty payments within an organizational framework. The invention of a new product is only half the battle; this invention can be rendered successful in a market platform only through means of commercialization. Difference in the ability of firms to commercialize their products is dependent on economic or legal factors. Environmental factors are an important element that determines the decision of a firm to commercialize its technology externally. (UNT, 2017) Commercialization also helps in strengthening the operability mechanisms that make such businesses profitable and therefore assist in innovation. When business processes incorporate comprehensive strategies towards commercializing new products and processes, they reduce the market risk by obtaining greater profits. Commercializing a new product also offers increasing flexibility, better financial and operating semantics as well as increases the probability of a successful rendering of product in the market, generation of better revenue and facilitating innovation.(Nikulainen, 2017) Commercialization of new products has been sharply observed countries like the United States, Japan, and Europe as well as in other parts of the world. There is evidence to substantiate that product commercialization has caused the top most companies to commercialize new products at least twice or thrice the number of processes compared to their competitors of similar sizes.(SCORE, 2017) Conclusion In short, studies conducted have shown that commercialization of new product has enabled organizations ability to optimize technology, and a radical improvement in the innovation in the process. While many organizations treat the process of commercialization to be a series of separate structures or a result oriented intensive as well as creative process, several businesses view commercialization of new product as an efficient means to enhance the revenues and a means to achieve innovation. Commercialization of new products increases the awareness about newly launched products and increase the outreach as well as consumer market for the product. Commercialization therefore is used to set strategic targets for new products and follow aggressive strategies towards realistic and innovative results.(Victoria, 2017) References ChannelInstincts. (2017). channelinstincts.com. Retrieved May 10th, 2017, from https://channelinstincts.com/2013/08/14/8-steps-to-building-a-customer-focused-commercialization-strategy/ Czarnitzki, D. (2017). Commercializing Academic Research. The Quality of Faculty Patenting , 1, 43. digitalpublishing2015. (2017). digitalpublishing2015.files.wordpress. Retrieved May 10th, 2017, from https://digitalpublishing2015.files.wordpress.com/2014/12/screen-shot-2014-12-12-at-23-43-27.png HBR. (2017). hbr.org. Retrieved May 10th, 2017, from https://hbr.org/2011/06/how-pg-tripled-its-innovation-success-rate instincts, C. (2017). channelinstincts.com. Retrieved May 10th, 2017, from https://channelinstincts.com/2013/08/14/8-steps-to-building-a-customer-focused-commercialization-strategy/ mckinsey. (2017). mckinsey.com. Retrieved May 10th, 2017, from https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/innovation-and-commercialization-2010-mckinsey-global-survey-results mcnstorage.blob.core. (2017). mcnstorage.blob.core. Retrieved May 10th, 2017, from https://mcnstorage.blob.core.windows.net/media/images/newsletters/Biotechnology/BiotechnologyGraph_web.png Nelson, R. R. (2017). Obituary, Keith Pavitt. Commercialization , 1, 3. Nikulainen, T. (2017). Commercialization of Academic Research. A comparison between researchers in the U.S abd Finland , 8, 23. nordfors, D. (2017). Commercializtion of Academic Research Results. Innovation Policy in Focus , 1, 130. Ottawa. (2017). research.uottawa.ca/. Retrieved May 10th, 2017, from https://research.uottawa.ca/iss/resources-researchers/tech-cap-dev-comm/comm-impacts SCORE. (2017). score.org. Retrieved May 10th, 2017, from https://www.score.org/resource/first-question-ask-successfully-commercializing-new-product UNT. (2017). research.unt.edu. Retrieved May 10th, 2017, from https://research.unt.edu/faculty-resources/innovation-and-commercialization Victoria. (2017). victoria.ac.nz. Retrieved May 10th, 2017, from https://www.victoria.ac.nz/sms/wip-ii-holding-area/commercialisation-and-innovation-archived/Master-of-innovation-and-commercialisation-brochure.pdf

Are Gap Years a Good Idea Essay Example

Are Gap Years a Good Idea? Essay When you think about graduating high school. it is about ingrained in your encephalon that college is the following measure. You think. Who doesn’t have a college grade? And where in life am I traveling to acquire without one. But school is non for everybody. A batch of childs. including me. merely travel to college because it seems like the right way. Childs who have no thought what they want to make. believe well a college grade could be utile. good why would you desire to travel make something. when you have no thought why you’re even making it. Well. there may be another option. There is a British tradition. which is called a spread twelvemonth. Defined by Cambridge Dictionaries Online as a twelvemonth between go forthing school and get downing university which is normally exhausted traveling or working ( Cambridge University 1 ) . Now this sounds interesting. doesn’t it? What if you had a whole twelvemonth to make what you needed. travel or work. something to assist you calculate out what you truly desire to make with your life. In Britain. there is now this option. With this thought in your caput a inquiry comes to mind. should the U. S. follow the British tradition of pupils taking a spread twelvemonth? In the paragraphs below. I will state you why I think the U. S. should. I have looked at both sides of whether or non the U. S. should follow this British tradition. I have found though. that it is working enormously for the UK. That is the chief ground I think that the U. S. should utilize this thought. if it is working so great for the UK and their colleges have a better repute possibly we should besides believe about following this thought. I think pupils should take a spread twelvemonth for many other grounds besides though. which have to make with the pupil. First and first. it offers a great secular experience and gives pupils clip to make what they need to make. It besides gives those pupils who have no hint what they would wish to major in or do after college. clip. Time is what many pupils need. be ing rushed into college right after high school and holding to make college applications during senior twelvemonth truly stresses some pupils out. We will write a custom essay sample on Are Gap Years a Good Idea? specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Are Gap Years a Good Idea? specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Are Gap Years a Good Idea? specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Me being one of these pupils. last twelvemonth when using to colleges. I had to compose that I was undecided. And here we are halfway through my first semester of college. and I am still open and have perfectly no hint what I want to make. And I feel like a batch of pupils are in the mute state of affairs I was in. Possibly if gap old ages were a more widely accepted thought and promoted so pupils who didn’t rather know what to make would hold another option. Anybody can make breach old ages besides! It is non merely used for immature pupils. Older people traveling back to school. have this option besides. And no affair the money state of affairs there are so many options. so no affair what if you wanted to go you could. There are pupil travel abroad plans. voluntary and scholarship options. No affair if you have money or non. you can acquire a great secular experience that will give you clip and excess accomplishments which most pupils will non hold in college. Many people th ink taking a twelvemonth off of school is unsafe. Not unsafe in a physical manner. but mentally. An sentiment of many who are asked about spread old ages is that pupils will non return to school one time they have had the freedom of no school for a twelvemonth. It is believed that pupils will go mentally lazy. and will non desire to work once more and recognize that they truly do non hold to travel back. But in researching this. I have found that childs who take spread old ages to make progressive things have loved their determinations and come back ready to larn once more. On the ill-famed website planetgapyears. com. many pupils tell about their experiences with spread old ages and how it truly helped them go motivated once more. Even though people think childs will non travel back to school. I think it’s better for person to take a interruption so travel to college when they are non ready. Surveies show that the dropout rate for incoming college fresher is about 30 % ( NCES 1 ) . Most freshers who are non equipped to manage college yet or who are non ready. but do it anyways. merely stop up dropping out. A Student dropping out provides lower statistics for good colleges. non because the college is making a bad occupation but because childs merely are non ready. Why should a individual go to college when they are merely non ready for it? If the dropout rate is high why non allow a pupil defer their application until they are ready? This is how the British spread twelvemonth works. a pupil applies to colleges their senior twelvemonth of high school. like a normal autumn applier would. Once accepted. the pupil so defers their application and the university gives them an sum of clip off. When this clip is over. they start in the following semester. Most British colleges offer this to pupils. and a batch of colleges really promote it to pupils who think they are non ready to manage the college life. I think the U. S. should make this to. merely because it is worki ng so good in Britain. The spread twelvemonth is proven to be a helpful and great experience for pupils. If it wasn’t why would universities promote it? Students come back from these trips or old ages off with a new found want to larn and a invigorated head. After traveling to school for four twelvemonth. it is decidedly difficult to be excited to make the same thing for another four old ages. But with a spread twelvemonth. you’re making something else for a twelvemonth. so when you come back you are in larning manner. Another statement person who is against spread old ages may do is that they are expensive. particularly if you are looking to go. This is wholly incorrect though! Travel is merely one option. you can take to merely populate at place and work. or concentrate on something else! You do non hold to pass money to take a spread twelvemonth. But there is ever that option excessively! Many pupils want to take a spread twelvemonth. but have no nest eggs or money to make so. No job! British universities offer 1000s of going options. such as scholarships. and analyze a broad plans. Scholarships can assist you acquire started and do it much cheaper. And analyze abroad plans are excessively. they help pupils acquire more for their money. And the survey abroad option besides helps them still be a portion of the university they would wish to go to! So you’re non to the full out of school. you’re merely off the chief campus for a small piece. Besides there are voluntary options. where you can pass a small spot of your clip volunteering but acquire to travel someplace for free or for a little fee! So there are many options for pupils who are non good off with money. which we know in this economic system is a batch of us. so why non make it? You must inquire truly how popular spread old ages are in the UK. Well I found statistics on a web site called gapadvice. org. A non-biased web site towards gap old ages. this web site is geared towards pupils who are looking to take spread old ages. It gives basic statistics and even research on spread old ages into how helpful and good they are for pupils. Harmonizing to UCAS Figures. the students take a spread year’ rate per twelvemonth is about 7 % . and has stayed near to around 7 % since 2002 until around 2011. But this twelvemonth had a surprising. 37 % decrease rate in the sum of pupils taking a spread twelvemonth. You may inquire why this twelvemonth had a decrease rate. Cipher is truly certain why. but a survey called Revision of Gap Year Provision study commissioned by the Department for Education and Skills could merely speak good things about spread old ages. This study was carried out by Dr. Andrew Jones from Birkbeck. University of London. to speak about if he thought spread old ages were aching or good to pupils. Wholly he says in this study is that it is good to pupils to take spread old ages. happening that Planned and well-structured spread old ages are a extremely good experience for immature people. They are frequently of import factors in easing the following measure in instruction or employment. Participants gain a broad scope of life accomplishments and other more specialised accomplishments. These accomplishments are frequently the 1s employers identify as lacking in new recruits and are valued by universities. Gap twelvemonth engagement besides benefits wider society both in footings of the activities immature people undertake and the wider impact of easing the integrating of immature people into society as working citizens ( Jones 1 ) . This is astonishing. A professional does a survey and finds merely good things about pupils taking spread old ages. He besides found that in the UK between 200. 000 and 250. 000 immature people aged 16-25 are estimated to take a gap twelvemonth of some sort each year ( Jones 1 ) . This figure is immense and has merely gone up since the earlier 2000’s. I think with merely good things to state about spread old ages. what is the injury in taking one? So I’m certain most pupils think. what’s the point? But if you truly think about it. everyone has someplace they would wish to go to finally. So take this clip to go at that place. Almost every pupil narrative I read online from a student’s position. said that taking the spread twelvemonth was one of the smartest things they have of all time done. And on top of that. that it was one of the best experiences of their life. I’m certain every bit shortly as you would advert taking a twelvemonth off of school to your parents. is every bit shortly as you would leap off a span. this is the same for me. My parents believe college is a necessity and would give me some brainsick expression if I had even mentioned taking a twelvemonth off of school last twelvemonth. But I do repent non even adverting it. As of now. it’s taking me some clip to acquire used to college. I have adapted reasonably good. but I decidedly think a pupil like me who has no thought what they want to major in or make outside of college. a gap twelvemonth would hold been a good acquisition experience for me. I didn’t have a opportunity to make this. but you do. With so many plans you hardly have to pay any money to see a whole new civilization and portion of the universe. You can see custodies on activity and travel at the same clip with volunteering. And you could even remain place. but don’t be lazy. take an internship. acquire a occupation. make something productive. It gives you clip and options to believe about what you would wish to make when you grow up. and gives you clip to put a fiscal land for yourself before traveling into college. Students come back with secular experiences and things many people have neer seen before. which gives them a leg up in college. If there is merely good to state about it. so why non?

Descriptive Essay Sample on My Father Who Is He for Me

Descriptive Essay Sample on My Father Who Is He for Me I have been asked numerous times throughout my life what my dad is like. I have always asked the person to clarify if they want to know about my dad or my stepfather. Both have been a very important part of my life; however, they have significant differences. The same question always arises: If a man is my father does that automatically make him a dad? I believe anyone can be a father, but it takes someone special to be a dad. My biological father stands about five-feet ten-inches tall and reminds me of Santa Claus in a way, with his big belly, white hair, mustache and beard. From the time I can remember my father has always had a three-bedroom house big enough for his current wife and her child. Our weekend visits usually meant spending time with our stepmother and stepsister. Since my father was a truck driver he was gone most of the time. Weekends when he was at home I recall spending much of my time fighting for his attention, which left me feeling emotionally closer to him when he was on the road rather than when he was in the same room with me. I still have these same feelings after all these years. I never enjoyed seeing my father hugging and kissing my stepsister and pushing me away when my stepmother was in the room. My father claimed he held high family values; everything he did was for his family. The part he frequently left out was that this only applied to his current family, not the children he had left behind, emotionally and physically. My father worked long, hard hours driving an eighteen-wheeler truck across the United States to provide for his family. Unfortunately, he did not use his money for his biological children. My mother stopped receiving child support payments when I was around six-years old. One day when I was around 11 years old my father told me â€Å"I will always be a truck driver. This is the only way I can stay away from the house and make my marriage work.† My father quit school in the 11th grade and began driving trucks when I was approximately four-years old. He did not believe then or now that having an education would help anyone succeed in life. Life experiences are all the education you need, and if you need something someone will give it to you. Unfortunat ely this is my father and the way he is; luckily for me he was not the father figure in my day-to-day life. Now to introduce my stepfather, he has been in my life since I was five-years old. My stepfather stands six-foot two-inches tall. Although he is very tall, he has always been a slender man. I remember to this day the large, six-bedroom house we grew up in; everyone had his or her own room for privacy. I can still remember playing baseball in the backyard, table tennis in the den and having my stepfather at my soccer games cheering me on. Although there were a total of five children in the house my stepfather always spent one-on-one time with each child, making us feel important and loved. I will never forget the Christmas when I was nine-years old; all I wanted that Christmas was a red fur coat. I found out fifteen years later that my stepfather spent two months driving around and calling every major store in an hour’s radius of our home looking for a red fur coat. It was the last present I opened that day and though I did not know it at the time I learned what the true meanin g of family and loving someone is. My stepfather was a very quiet, cold looking man on the surface, but when it came to family he was the warmest person I knew. He always seemed to know when I needed a hug to cheer me up or when I needed to be left alone to sort things out. I believe my stepfather holds high family values; he was very focused on his family. He worked very long, hard hours in management for an aerospace company. He believed in being home every night with his family with an occasional business trip a couple of times a year. My stepfather once told me, â€Å"If your family needs help you should be there to offer any support you can. Always put your family before your career; it is the only one you will ever have.† My stepfather graduated from college and went straight to work; he held one job his entire life until he chose to retire. From the time I can remember my stepfather always challenged us to be the best we could be at whatever came into our lives; he instilled in us that if we want something badly enough we will work hard enough to get it. He challenged us to attend college so we could have a career; a job is a job but a career will make our family successful. Both my biological father and my stepfather have had major effects on my life. Although I do love my biological father, after all he did help bring me into the world, I do not consider him to be my dad. I will always consider my stepfather to be my dad; after all he has always provided the love and guidance that I needed while growing up. Anyone can be a father, but it takes unconditional love to be a dad. My father has taught me what kind of life I do not want, while my dad taught me how good life can be. Caring, loving and nurturing through the good times and the bad are some of the values that make a dad.

Culture Comparison Essay Example | Topics and Well Written Essays - 2000 words

Culture Comparison - Essay Example Kinship is determined in different ways within different societies but relates to two underlying principles of descent – unilineal and cognatic. Societies that are concerned with unilineal descent trace either their father’s (patrilineal) or their mother’s (matrilineal) group; those concerned with both their matrilineal and patrilineal descent are said to be concerned with cognative descent. Cognative traces can involve any of four variations including bilineal (matrilineal and patrilineal), ambilineal (both recognized, but individuals can choose which one they accept), parallel (females follow their matrilineal descent and males follow their patrilineal descent groups) and bilateral (descent is traced from all biological ancestors) (O’Neil, 2006). ... Individual people are recognized in accordance with their real family and ancestors or their membership of a particular set (Bavin, 1991, p.323). They also focus on matrilineal, patrilineal and generational moieties, semi-moieties, and subsections. The subsection system disseminates the people into eight categories that distinguish between male and female members in each (everyculture.com). The Navajo, on the other hand, function within a matrilineal system and is thus unilineal. Every Navajo belongs to one of the sixty-four clans (everyculture.com), wherein membership is passed via the mother’s family. In the same way that clan membership is inherited in the female line of kinship, property is also inherited from the female side but advantage and property however, are passed from male to male, but the mother’s brother passes both to her (his sister’s) children. Although operating within a matrilineal system the Navajo also believe they are born for the clan of t heir father (everyculture.com). Two to six matrilineal clans can form a clan group if they consider themselves to be affiliated but they are not given a clan group name (Aberle, 1961). Within Warlpiri, as in other indigenous Australian systems, the ‘collaterals and lineals are merged’ (Frey, 2008), meaning that the system is extended to all people in the society and even further to those outside and beyond the society. The following diagram provides a way of illustrating Warlpiri genealogy, wherein it shows that an aunt is only found in reference to the father’s sister – no aunt is so named on the mother’s side – and the term uncle is only found on the mother’s side in reference to the mother’s brother. The

Career Development Essay Example | Topics and Well Written Essays - 1750 words

Career Development - Essay Example Active career development initiatives by a company are a key retention tool to keep the best talent within its fold. It is one of the greatest motivators to keep an employee happy and engaged. Most organizations consider career development as part of their critical human resource strategy. Form the employee’s point of view career development initiatives gives them a clear focus about their career track. Economic and technological changes have resulted in working careers becoming more unpredictable. Presently, career opportunities tend to be seen in the light of employability recognizing that career development frequently goes beyond the boundaries of one organization. Career development can be understood as an enumeration of consecutive job and training. In continuation with demands of the modern labour market, there is increased emphasis on employees’ active role and level of involvement with respect to his or her career. This is reflected in concepts such as personal initiatives, employability, or preparedness to change

Assignment Example | Topics and Well Written Essays - 750 words - 5

Assignment Example The living things respond to the environment mainly through the receptors that responds to stimuli; a stimulus is a kind of energy such as chemical energy and sunlight energy. When a substance is highly concentrated outside the cell than the concentration inside the cell, diffusion or osmosis takes place thus enabling them to multiply (Deising, 23). From the above description, it is clear that CukE and Milk enabled the cells in the culture dish to multiply since the reindeer cells were activated. To illustrate this further a given fluid that can either be containing high concentration of salt or sugar outside a cell is likely to enter the cell if the cell is lowly concentrated. A given change in the blood sugar level is described as a deviation from homeostasis that the body works in order to reverse. Due to the fact that different receptors respond to different stimuli thus causing changes in the cell, the reindeer cells were therefore stimulated by the milk to multiply. ... ion of ciliate protozoa in the year 1895 as he made a comparison between the reindeer that originated from domestic ruminant and the reindeer from the zoological garden in Germany. He concluded that both were the same, Lubinski who worked in Northern Canada with the caribou (Starr, 87) further proved these results in 1958. The UV rays originating from the sun usually have an effect on the reindeer cells in one way or another as it is described in the book of Acts Climate Impact Assessment – Scientific report`. This is well illustrated as follows; various studies have shown that the exposure of enhanced UV radiation interferes with the growth of cells whereby the larger cells are inhibited to a larger extent as compared to the smaller ones (Karentz et al). Other scientists such as Vincent and Laurion further made an evaluation in 1998 that the smaller cells resisted the UV rays on a great deal as compared to the large cells. The UV rays inhibit photosynthesis from taking place within the cell because it interferes with the whole process (Starr, 426). Therefore, the UV rays have the ability to destroy the reindeer cells thus reducing their number. The UV rays in connection to the DNA Damage Checkpoint Genes might have also played a big role in this context by lowering down the number of cells. With reference to the book of checkpoint Controls and Cancer`, it is described as a signal cascade that plays a big role in blocking the cell cycle at the metaphase, G1, G2 and in slowing down the DNA replication rate in phase S. Apart from the cell cycle blockage, the cells also respond in many different ways such as DNA repair, apoptosis and in the activation of the transcription. However, many genes have damaged the DNA checkpoint pathways (Holzapfel &Naughton, 125). As soon

Customer Service Quality To Gain Customer Satisfaction Tourism Essay

Customer Service Quality To Gain Customer Satisfaction Tourism Essay This study investigated the customer service quality to gain customer satisfaction of Travelodge Covent Garden. As per I know, this is the first student research based on customer service quality to gain customer satisfaction at the Travelodge London in Covent Garden. This study was to examine customer service quality of hotel, Impact of customer service quality to gain customer satisfaction, Importance of customer service policy and importance of employee training to improve customer service quality. A questionnaire was circulated in electronic form to 250 customers those who stayed at Travelodge Covent Garden hotel from April to September 2010.Only one fifth (#50) of the total customers were the actual respondents .09 employee of Travelodge Convent Garden were involved in this research. That means 59 completed questionnaires were collected. The respondent customers of Travelodge Covent Garden London, provided information of their visit, customer service quality, degree of customer satisfaction, worst thing that can not satisfy customer, why they choose this hotel and their opinion about the employee of this hotel. The respondent employees provided information how they improve their customer service quality and how they motivated their customer to come to this hotel. The picture of this study was not straight- forward; some differences which were quite different than common supposition were come out. The study found that customers were expected to get high quality of customer service provided by hotel staff. From this study it could be said that that customer service quality of this hotel is good but their room service quality fail to get customer satisfaction. Based on these findings, some recommendation had been pinched. It was recommended if business want to get competitive in todays global market they should concern about their customer service policy by providing training to their employees, as research shows that only trained employee can provide better service to their guests. Customer service manager should concern that their customer will get better customer service and at the same time standard room. 1.0- Introduction: The main aim of this study is to report the impact of customer service quality to gain customer satisfaction of Travelodge Covent Garden. With so much competition in todays global economy, customer service is necessary for any business. In todays increasingly competitive hospitality sector, every organization marketing strategies and tactics is to make profit and contribute to the growth of organization. Customer service quality is a comprehensive issue that effects all organization. Does not matter how big or small the organization is or what is their interest. Todays business world, not necessarily hospitality organization, all organization are interested in evaluating and implementing marketing strategies that aim to improve customer service quality to gain customer satisfaction which will help them to be differentiate from other. Customer service is a kind of service which involves a series of work designed to get customer satisfaction. It is one of the most important elements of the marketing mix for products and services. To stay in the competitive market organizations have to consider that customers are not only interested for product or service but also have some concern of how they are getting it. Customers are more educated, more aware about their money. Their expectation of the organizations and the people they buy from is much higher, they want better customer service. Customer service provides an income for the business, it also provides feedback, which can help the organization to improve service delivery on products, improve customer service bring up to date marketing, Production and transference equipments. In this assignment my problem statement is Does customer service quality play a vital role in order to gain customer satisfaction at Travelodge Covent Garden, London? Quality service is the key to a successful hotel business. When customers get better services from a hotel they become satisfied and want to come back at the same hotel when they needed. A satisfied customer will often be a repeat customer. Also that customer may tell other people and referred them in the same hotel where they get great service, which is one of the cheapest effective advertising for that particular hotel. Travelodge Covent Garden is one of the greatest budget hotel situated in the heart of London. With Travelodge, consumers can expect an easy, calm, stress-free experience and reliable standards of quality and service. Travelodge provides them the best budget hotel which has the spatiality of good customer service and room quality. 1.2- Research question: This study is set up to answer the following research questions: 1. What is the definition of customer service? 2. Discuss the importance of having great customer service in hotel. 3. What are the most important principles of great customer service? 4. How to improve customer service in hotel? 5. How customer service builds loyalty and profit? 6. Why hospitality organization such as Travelodge Convent Garden should assess the success of their customer service policy and how this organization can use this to improve the provision of staff training and development. 7. What are the disadvantages of negative customer service? 1.3- Significance: 1. Customer service is a service which principally helps an industry to keep a deep understanding with customers and manage their customers information to understand what is the need and want of their customers. 2. This project will help an industry to improve their customer service. Customer service can make or break a business. 3. This proposed study has also vital significance for evolution of theories of customer service which would help hotel organizations to adopt effective marketing strategy. 4. This research is beneficial to get some reason of having a good customer service policy in business. 5. This research has managerial implication, as managers can get advantage and have better understanding of their customers. 6. It provides that high quality of customer service create loyal customers which are beneficial for the future of hotel. 7. Apart from the above mentioned significance, this research will give me a chance to explore my ideas and views, as a post graduate diploma in hospitality and tourism student which will help me to gain knowledge for my future profession. 1.4- Research Objectives/Goals/Aims: The objectives of this study are to examine customer service management as a competitive advantage for hotel business. The research aim and objectives explored in this study are: 1. To help the hotel to enhance their competition. 2. To review literature on customer service and its effectiveness. 3. To get loyal customers and to build good reputation and image of hotel. 4. To evaluate competitive advantage of Customer service. Customer service is as important as product quality of hotel. 5. To examine whether hotel business adopts customer service management as a tool to keep customer longer to increase revenue. 1.5 Ethical implications: Ethical insinuation in a research is principally to carry out the research in a moral and responsible way. As a researcher I must discover a reasonable way of what methodological theory recommends and what is ethical possible from practical viewpoint. As a researcher it was always attempted to continuance objectivity by making sure all data were collected accurately fully. Some ethical issues I took into consideration are: a. Ethical treatment of participants: I designed my survey questionnaire in such a method that respondents do not suffer discomfort, awkwardness or loss of privacy. In order to protect the respondents I clarified the respondents about the benefits of this research and the participants rights and protection. b. Anonymity and Confidentiality: I offered complete anonymity and privacy to all participants in my research. During the time of my survey questionnaire I never asked name, address or any personal information which might recognize the specific person. All data which I collect kept confidential and used for only research purpose. 1.6 Hypothesis: Good customer service can help this particular hotel to beat the competitors between the hotels. In todays world market it is as important as product quality of hotel. It can make or can break. By providing great customer service quality a particular hotel can get repeat customer or loyal customer which is helpful to save money that might be spent on advertising. Repeat business and word of mouth advertising are the best ways of maintaining a healthy business. 2.0 Literature review: Reviewing literature is essential for assignment. It can critically form the foundation on which research is built. According to Jankowicz (cited in Saunders, M.et al.2007) literature review is a review which is written for project report should therefore be a narrative and critical analysis what other authors have written. This literature review will introduce the concepts of customer service, importance of customer service, and development of customer service which can help a hotel organization to gain customer satisfaction and to be profitable in competitive hotel business. 2.1Definition of-customer service: Many researchers have difined customer service quality in different ways. Customer service is the stipulation of  service  to  customers before, during and after a purchase. According to Jamier, L. Scott. (2002),  Customer service is a progression of actions designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the customer expectation. The book  Rules to Break and Laws to Follow is written by Don Peppers and Martha Rogers, Ph.D. in 2008.In this book they write that customer never forget the services that they get from an organization. Sometime their trust can be destroyed when they do not get proper service quality or it can be destabilized one day at a time, with a thousand small demonstrations of incompetence. In todays hyper-competitive business environment, Customer service quality is a significant factor that helps in differentiating service products. According to various literatures, satisfaction of customer is obtained with the escape of high quality service and products. Now consumer are more educated, better informed, more value conscious and demand more for their money. Their expectations of the companies and the people they buy from are much higher. In short, they want better customer service. 2.2 Importance of Customer Service quality: Marquardt (1989) points out that Customer service quality improvement becomes the most valuable fact in the service industry .This service quality can improve productivity, decrease the cost, build customer satisfaction and increase profit for organization. This is one of the greatest keys for the success of a business. It can literally make or break business. In business, if anyone wants to generate profits by selling their products and services to people who need and want to buy. Customers want to know how the organisation or hotel industry can make their lives better or easier or how the organisation can relieve them of their pain. Customer service is the most important function in todays hospitality industry. Many researchers(Olsen2002;kang,Nobuyuki and Herbert,2004;soderlund and Ohman,2005) stated that good customer service quality have been correlated to customer behavioural intentions like purchase and loyalty intention, willingness to spread word of mouth. Those customers who experience good customer service from a hotel are likely to return to this hotel and even spend more money at other attractions in the area. Jones and Farquhar (2003) told that good customer service quality make an impact to gain loyal customer. Bolton (1998) pointed out; service quality manipulates customers consequent behaviour, intentions and preferences. When a customer chooses a contributor that provides service quality that meets or exceeds his or her expectations, he or she is more likely to choose the same provider again. Besides, Cronin and Taylor (1994) also found that service quality has a significant effect on repurchase intentions. Good customer service helps to increase business. People or customers who leave the hotel which provide them good customer service are likely to tell their  friends  about the good time they have and also tell their friends and family what type of services they have got. In return, their friends and family will also come to the same hotel, building a growing customer base. Thats why its essential to be consistent in providing excellent customer service, quality food and an inviting or friendly atmosphere. 2.3 Importance of customer service policy: Having customer service policy is important for any hospitality and tourism business. It is a structure that describes the companys doctrine of doing business. Many researchers are pointed out some reason of having good customer service policy: 1. Good customer service policy helps to increase the brand name of a hotel. It pushes the brands name of any companys into customer mind. It shows a very positive attitude of customers towards the hotel or company. 2. This policy helps company to get more profit continuously which help to amplify revenue. 3. It helps to adjust and acclimatize employees principles and approach in accordance to company service policies. 4. Good customer service policy can feel up whatever consumer want, so consumers spend more for getting these services. 5. It helps to get good competitive advantage which is helpful to maintain companys position up to date and marketable. 6. Repetition of customer is achieved by a good customer service policy.Customer service policy is a fundamental factor which must be maintained a very standard level especially in hospitality sector in order to achieve target market. Advertising is essential in growing and maintaining a profitable hotel business. Good customer service helps to increasing advertisement for a hotel. Guests expect high-quality service. Lunchars (1996) said: the results of a 1990 survey of conference participants revealed that eight of the top ten factors rated most important for guest satisfaction were related to service quality rather than to the quality of facilities. While the leisure and business markets will undoubtedly have different specific demands for facilities, fulfilling guest expectations for quality service will be necessary for success across all market segments. On the other hand Poor customer service can wreck the reputation of a hotel, restaurant. People will talk over the Internet or by word of mouth and after getting poor service people will not visit this hotel. Customers are not only external but also internal as well. Some researchers noticed that a person who has experienced poor customer service from a restaurant will most likely share their bad experience with an average of 10 other people. Those 10 people are extremely like to pass it on again, and after that a huge wave of negative publicity has grown. It is revealed that 80% of all hotel complaints are related to poor service not for poor products and quarter of those surveyed pointed out they would not ever return to this hotel where they received poor service. These following policy are essential to provide good customer service quality in hotel: 1. A general early check in or late checkout process is maintained. 2. Customer can cancel or adjust their reservation if required. Any cancellation can be done in respect to the type of reservation made. 3. Special needs can be made in request area when customer information is confirmed as a part of online reservation process. By following these basic rules in maintaining good customer service, company build a relationship with their guests, a relationship that helps their business grow and prosper. 2.4 Conclusion of literature review: Although many researchers have been done so far on common information of customer service and many theories have been described by researchers but only a few studies have been provided on explaining the effect of customer service in particular hotel. To make a better position in hotel business, increasing profit and getting a brand name at Travelodge London in Covent Garden it is needed to be researched or studied further on various aspects. There is no complete research have been done till now specially impacts of customer service in Travelodge hotel. A fastest budget hotel like Travelodge in Covent Garden in London is situated in tourist attracted place. Many types of tourist come here and enjoy holiday. So it can be said that this area could be the best place to carry out this research. 3.0. Research Methodology: According to Kumar, R. (2005) research methodology is one technique of finding answer to such questions. There are two major types of data collection methods for this analysis: Secondary data collection methods and primary data collection methods. Both data collection methodologies have been used in this research. 3.1 Secondary data collection: Secondary data are those types of data which are existed and has already been examined by an academic. Saunders, M.et al. (2007) said that literature sources are divided in to three categories: primary like email, report etc; secondary like newspapers, books, journal etc and tertiary are those like encyclopaedia, index etc. In this research all data were collected through the library of London Victoria College, British library, Internet search engines, commercial bibliographic database and dictionaries. 3.2 Primary data collection: It is raw data. This data may be collected by survey based on questionnaire or interviews. Survey based questionnaire provide quantitative data; on the other hand interviews provide qualitative data. Guba Linchon (1994) said, Both qualitative and quantitative method may be used appropriately with any research paradigm (cited in Saunders, M. et al.2007,pp.100). Both two types of data collection method were used in this research. 3.2.1 Questionnaire Survey: A self-administered internet arbitrated questionnaire was planned to collect raw data. A semi-structured questionnaire has been prepared and given to about 250 customers whose had stayed Travelodge Covent Garden hotel at least one night in the previous six months. I am contacted those customer by e-mail as my friend who is the customer complaint manager in this hotel. After explaining him that I am doing this research for my study and it is not harmful for the organisation rather than from this research, organization can be benefited. Then he helps me to get those customer mail address.Questionnaire question was closed format questions as respondent (customer) can quickly and easily answer the questions. The questionnaire consisted two sections: First section was designed to explore the demographic data of respondent like age, gender; status (tourist or local consumer) etc .Second section of questionnaire identified the impact of customer service quality to gain customer satisfaction . This questionnaire took 5-10 minutes to fill up. Different methods were used for every part of the questionnaire. For example, the questionnaire asked consumer to signify the quality of customer service in this hotel, using Liker rating scale (very good= 4, satisfactory= 3, poor= 2, very poor= 1). There were some open ended question are also attached with closed format question like If you have responded others please specify and also give them (respondent) an opportunity to express their own idea. 3.2.2 Interview: An interview strategy has been carried out to collect qualitative data which is connected with philosophically phenomenological. According to Kvale, S. (1996) Qualitative Interviews also depend very much on the connection between interviewer and interviewees in developing the open dialogue which can allow a joint construction of considerate in the interview. This technique was applied when the interview was conducted to the H.R manager and Guest complaint manager and some other employee of Travelodge Covent Garden hotel. The interview was conducted through face to face conversation. 3.3 Data Analysis: Data analyses are two types, quantitative and qualitative data analysis. 3.3.1 Quantitative data analysis: Table, graph chart, pie chart has principally used to analyse quantitative data. Quantitative data refers to numerical data which has been given in percentage form for better understanding. Saunders et al. 2007 pointed that Quantitative data is supported on meanings derived from numbers and data collection marks in numerical outcomes and analysis conducted through the use of diagrams and statistics. 3.3.2 Qualitative data analysis: It is a data analysis process which refers to all nonnumeric data that have not been quantified and this process allow us to develop theory from data. Saunders et al. (2007) argued that qualitative data is based on meanings articulated through words and collection results in non-standardized data requiring classification into categories and study conducted through the use of conceptualization. 4. Finding: Questionnaire was given to 250 customers and it was circulated on August to September 2010. 50 of the total respondents were customers and 09 people were employee of Travelodge London Convent Garden. That means 59 completed questionnaires were collected. This Questionnaire was designed to get information from respondents that customer service quality makes an impact and help to gain customer satisfaction in Travelodge Covent Garden, London. In this questionnaire three sections were designed, First section was designed to explore the demographic data, second section of questionnaire identified the information of customers visit and third section designed to identify the impact of customer service quality to gain customer satisfaction. 4.1 Demographic Characteristics: Demographic data which provide respondents age, gender, status etc Table-1 Age of respondents Age(years) Number of respondents Percentage (%) 21-30 21 42 31-40 17 34 41-50 12 24 50+ Total 50 100 This figure shows that biggest numbers of respondents were aged 21-30; the second biggest group of respondents were aged 31-40, that means large numbers of respondents were aged between the ages of 21-40 (Table-1). Figure-1: Gender This figure shows that 30 out of 50, which means 60 percent were male and 20 out of 50 means 40 percent were female. Figure-2: Customer status Figure II, it shows that most of the guest who came in Travelodge London Covent Garden were holiday maker, out of the total 50 respondents 70 percent were holiday maker and the other 30 percent were business customer. 4.2 Information-customers Visit: This section of the questionnaire were designed to get information of customer service quality of Travelodge London in Covent garden and also identify the level of satisfaction of those customers who came in this hotel. Figure 3: Frequency of visit to the Travelodge London Covent Garden. Respondents were asked how many times they were visited in this hotel. This figure shows that 16 percent of customer visited in this hotel very often and 34 percent were visited often, 38 percent sometimes and 12 percent seldom, that means most of the customer came here sometimes and often ( Once in a year and once within six months). Figure-4: Planning to stay at this hotel. Respondent were asked how many time they were stayed in this hotel. This figure showed that the biggest number of customer was stayed here 3-5 days. The second largest number of respondent (24 percent) indicated that they wanted to stay here 2-3 days and 20 percent agreed to stay for a single night. Figure- 5: Main reason to visit in this hotel Figure- 5 showed that 42 percent guest visited here with friends and relatives, 16 percent came here for rest and relaxation, 14 percent came for business reason, 22 percent came for fun , sports and recreation. Only 6% came for attending conference, seminar and other forms of educations. 4.3 Customer service quality in Travelodge Covent Garden: Majority of guest expressed their satisfaction with the overall customer service quality of Travelodge Covent Garden but they were less satisfied with the quality of the room. In Figure- 6, Respondents were asked how the customer service quality of Travelodge Covent Garden London, figure shows that Majority of customer were satisfied about the customer service quality f this hotel. As shown in this figure 46% respondents were satisfied, 14% respondents said that the customer service quality of this hotel was good and 4% said it was very good.24% commented that it was poor and 12% said it was very poor. Adding three points(very good, good and satisfactory) of measuring scale it could be said that 64% commented positive attitude towards the customer service quality of Travelodge Covent Garden and 36 percent showed negative attitude towards the customer service quality of this hotel. As found Figure-7, it was apparent that the staffs in this hotel are friendly towards their guest. Largest number of respondents (52 percent) were agree that their staffs friendliness.22 percent said they were disagree and 12 percent commented that they were strongly disagree. Figure-6: customer service quality which is offered by Travelodge London Covent Garden. Figure-7: Staffs in this hotel is friendly towards the guest. Figure-8: Room quality of Travelodge Covent Garden As per figure-8, it was showed that the guest of Travelodge Covent Garden did not think that room quality of this hotel is satisfactory. Only 4 percent said it was good.42 percent respondents said that it was satisfactory while largest number of guest (38%+16%=54%) said that was unsatisfactorily (poor and very poor) Figure-9 Worst reason that cannot satisfy customer Figure show that most of the customers (70 percent) think that service quality is the main reasons to gain customer satisfaction on the other hand 30 percent think that quality of product is main reason. *Motivate customer to come again and again. This question was asked to customer service manager, guest complaint manager, human resource manager and staffs to know how they are satisfying their customers. First of all they are attracting their customers by their web sites which provide all information about their hotel. They offer lowest price with great customer service quality, clean and comfortable rooms and do everything which is needed for a good nights sleep. Travelodge do things differently to other hotel companies for attracting more customers. *Any plan to improve customer service system and room quality? This question was asked to the customer service manager, human resource manager to know about their customer service improving plan and improving about room quality. They inform that they are trying to overcome this problem. Already their company has taken some plan to develop their room quality and customer service system. They also said that by this time customers complain rates decreased significantly. They consider that customer service quality and room quality are gradually increasing and get customer satisfaction as their customers complaints are decreasing. 5.0 Recommendation and Conclusion: It is recommended that customer service is an important factor for a hotel to gain satisfied customer and this customer will be loyal customer. Business can be gain more profit by this loyal customer and customer service help to make relationship with customer. Training is fundamental for improving customer service. Training process help employee how to check in ,how to check out, how the reservation system work, how the equipment work ,how to provide better service to customer and how to deal customer nicely .Smile and eye contact is essential for good customer service. Employee of Travelodge London in Convent Garden must need to provide their customers requirements. Today customer not only want better product they also want services, If company failed to provide better service to their client. In this case they not only lose their customer who get their service but also lose their other customer because of bad reputation .So that company have to concern that the service provided by them is superior to make their customers to be loyal. The study discovered that company website is an important element to provide better service to their customer. For providing best customer service company should use website. In this website customer can get all kinds of service and idea about this hotel. From this research, It can be said that customer service quality help to get brand name. The study showed that the room service quality of Travelodge Covent Garden failed to satisfy their customers expectation. So it could be suggested that if they want more customer they should concern their room service quality. Frome this study it is finding that customer service quality had effective relationship with customer satisfaction. Customer service quality of hotel had positive relationship with guest but room quality revealed an unsuspected result of a negative relation with consumer. It was discovered that room quality was not good but guests expectation was high. Finally, it could be said that further research is still needed to justify the outcome of this research. The research issue may have been similar but the situation in all the research may be different including this research. Further researchers are welcomed to conduct a similar research as this in the identical content. 6.0 References: 1. Saunders, M. et al (2007)Research methods for Business students.4th edition, Essex, UK: Person Education. 2. Peppers, Don et al (2008)Rules to Break and Laws to Follow Wiley. pp.  24, 164 3. Marquardt, I. A. (1989) The link between Total Quality Improvement and Market Orientation in Guiry M. and customer service: The Critical Focas for a Firm, Cambridge, Massachusetts: Marketing Science Institute Conference. 4. Olsen, S.O. (2002) Competative Evaluation and the Relationship between Quality, Satisfaction and repurchase Loyalty. Academy of Marketing Science, 30(3), 240-249. 5. Kang, S. S.; Nobuyuki, O. et al (2004)Service quality and its Effects on Customer Satisfaction and Customer Behavioural Intention: Hotel and Ryokan Guest in Japan. Asia Pacific Journal of tourism Research, 9(2), 189-203. 6. Jones, H. Farquhar, J. D. (2003) Contact Management and Customer Loyalty Journal of Financial Services Marketing, 8(1), 71-78. 7. Bolton, R. N. (1998) A Dynamic model of the Duration of